Terms and conditions

Terms and Conditions Effective from February 12, 2025 Mission and Product Terms and conditions for the independent activities application hipstar.eu We are HIP.CAR SHARING S.R.L., a legal entity established in the Republic of Moldova, located in Chișinău, Mihai Eminescu Street 35, state registration number and tax code: 1019600009161. These provisions become valid and binding for platform users upon accessing the applications and accepting the Terms and Conditions of Use and by using the services or applications in any way, in whole or in part. By using the Hipstar.eu application or website (hereinafter referred to as "the Application" or Hipstar.eu), you agree to be bound by these Terms. Please read them carefully before using the Application. If you do not agree with these Terms, do not use the Application. These Terms and Conditions (hereinafter referred to as "Terms") constitute a legal agreement between passengers (users), car owners (partners), and Hipstar.eu (hereinafter referred to as "the Company" or "Hipstar.eu"). You can contact us via: Chat www.hipstar.eu Email: contact@hipstar.eu The support department’s working hours are from Monday to Friday, between 9:00 AM and 5:00 PM. General Terms: Hipstar.eu is a marketplace application that mediates the demand and offer of temporary, short-term activities and services. The terms and conditions regulate the contractual relationships between "Taskers" (those who perform the services), Clients (those for whom the activities are carried out), and the Hipstar.eu platform. The information systems and software applications used for the functioning of the Application and Website generally collect some Personal Data (so-called "log files"), the transmission of which is implicit in the use of communication protocols on the Internet. Respecting your privacy is one of our core commitments, and therefore, we give the utmost attention to processing your personal data in compliance with the GDPR regulations applicable in the European Union and the relevant legislation of the Republic of Moldova, Law No. 133 of July 8, 2011 "On the Protection of Personal Data." The terms and conditions of use are complemented by the Privacy Policy available at: https://www.hipstar.eu/en/privacy-policy User Accounts: 1.1. Users must create an account linked to their mobile phone number, providing accurate information. 1.2. Users are responsible for their account login details and all activities under the account. 1.3. Users must be of legal age according to their jurisdiction. 1.4. Some Partner Services may require valid payment methods. 1.5. For reservations and listings, additional information and documents may be required. 1.6. Users are not obliged to use the Hipstar.eu application or website. 1.7. Temporary access restrictions may be applied in the case of suspected violations. 1.8. Hipstar.eu may perform checks but does not endorse or commit to specific screening processes. 1.9. The solvency of Clients cannot be guaranteed. Responsibilities and Rights: 1.10. Hipstar.eu operates a marketplace for service providers and reserves the right to update its technology, receive compensation for completed orders, set prices, and manage intellectual property rights. 1.11. Hipstar.eu is responsible for hosting the platform’s infrastructure, facilitating payment processing, making financial compensations, ensuring the availability and operation of the software, and providing transparency. 1.12. Hipstar.eu must ensure a fair and equitable environment for providers (Taskers) and provide detailed information about operational principles. 2.1. Using the Application: Clients can use the application to book Tasker services. The application acts as a marketplace, mediating service requests (tasks) between Clients and service providers. Hipstar.eu does not provide Task services and is not responsible for their quality to Clients. 2.2. Service providers carry out tasks independently. Disputes related to legal obligations or services (Tasks) will be resolved between Clients and Taskers. Client data and task history are available within the Hip application. 2.3. Access and Responsibility: You can download/access the mobile applications/webs of Hipstar.eu on devices with an internet connection and popular operating systems. You are responsible for network access and associated fees, as well as device compatibility for using the services. 2.4. Requesting a Task Service: To request a service, you must initiate a request in the application, specifying details, and the cost will be automatically displayed. 2.5. Service Management: To begin/end a Task, meet the Tasker at the specified location and time. 2.6. Payment Authorization: Authorize charges for various balances, including service fees, taxes, and claims, which will be deducted from your payment details. 2.7. Hipstar.eu is not responsible for the safety of work, legality, or lost/stolen goods during service provision. 2.9. Reporting Damages: Report any damage immediately. In case of personal injury, we recommend reporting the incident to the authorities and cooperating in the related investigations. Taskers: 3.1. Registration and Terms for Taskers: By registering an account, you declare that you have the right to use the platform for providing Tasks, agree to these General Terms, provide accurate information, do not allow others to use your account, and comply with all applicable laws. 3.2. Professional Services and Responsibilities: Taskers must provide services professionally and prioritize the Client's best interest. 3.3. Service Availability and Pricing: Taskers have the right to accept, reject, or ignore service requests. Taskers are obligated to pay platform and fleet fees, and fees may vary over time. 3.4. Tax Obligations: Taskers must comply with all tax obligations according to Romanian legislation. Hipstar.eu may share Tasker activity information with authorities. 3.5. Reviews and Client Activity: Clients can evaluate and provide feedback on the quality of performed tasks. Client reviews affect Taskers' accounts, and low activity may lead to account suspension. 3.6. Accuracy and Compliance of Listings: Client listings must be accurate and complete. Taskers cannot charge higher prices than those displayed on the platform. 3.7. Image Usage: Partners are responsible for using accurate images. Uploading content grants Hipstar.eu a license for their use. 3.8. Prices: Taskers agree with the prices proposed by the application. Hipstar.eu will pay Taskers the price in the application, minus its commission, based on the rate collected from Clients. 3.9. Payments: Payments will be made weekly. Clients authorize payment processing and agree to provide accurate information. 3.10. Reporting Damages: Clients must report any damages caused by Taskers within 24 hours and cooperate in investigations regarding the circumstances. Fees and Payments: 4.1. Tasks: Clients can book tasks through the Application. The estimated fee is displayed in the application before client confirmation, and they are responsible for ensuring payment. Clients are required to pay for services rendered, and a cancellation fee may apply if services are not provided for reasons related to them. 4.2. Card Payment Processing: Users have the option to pay for services via cash or Mastercard/Visa card (hereinafter referred to as "the Card") through the e-commerce service, according to platform availability. Hip.Car Sharing SRL provides users with the payment service via e-commerce through the processing center and Bank. Additionally, hipstar.eu monitors card payment transactions made through the integrated payment service in the application, as much as technically possible, and in case of suspected fraud or unauthorized use of the application, may block user access. Hip.Car Sharing SRL will maintain the confidentiality of transaction data and information collected during the payment process in accordance with the provisions of this Agreement and current legislation in Moldova. Confidentiality and Limitation of Liability 5.1. The Company may collect and use personal information according to its Privacy Policy, available in the application and at https://www.hipstar.eu/en/privacy-policy. 5.2. The Hip application is provided on an "as is" and "as available" basis. Hipstar.eu does not represent, guarantee, or ensure that access to the Hip application will be uninterrupted or error-free. In the event of any technical issues, we will strive to fix them as soon as possible, but please be aware that the application’s operation may be restricted due to occasional technical errors, and we cannot guarantee it will always be functional. 5.3. The Hipstar.eu application, its representatives, directors, and employees are not liable for any loss or damage you may suffer as a result of using the Hip application, including, but not limited to: • any direct or indirect property damage or monetary loss; • loss of profit; • loss of business, contracts, contacts, goodwill, reputation, and any loss arising from business interruption; • loss or inaccuracy of data; and • any other type of loss or damage. Modification and Termination 6.1. Hipstar.eu reserves the right, at its sole discretion, to modify the Services or the Agreement, including these Terms, at any time. If we modify these Terms, we will post the modification on the Services. 6.2. We will also update the "Last Revised" date at the top of these Terms. If you continue to access or use the Services after we post a modification or provide you with a notice of a modification, you indicate that you agree to be bound by the modified terms. If the modified terms are unacceptable to you, your sole remedy is to stop using and accessing the Services and close your Hip account within 30 days. 6.3. If you choose to close your Hip account, the previous and valid version of these Terms will apply to you unless you use the Services during the 30-day period, in which case the new version of these Terms will apply to you. 6.4. The Company reserves the right to terminate or suspend a Client's access to the Application at its discretion, with or without cause. Governing Law 7.1. These Terms are governed and interpreted differently depending on the user's location: for users in Romania, these Terms are governed and interpreted according to Romanian law, and any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts in Bucharest. 7.2. By using the Application, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.